Refund Returns Policy

Refund & Returns Policy for OldGmailUSA.com

 

1. Nature of Digital Products

OldGmailUSA.com sells digital products (email accounts and related services).
Because digital goods are delivered instantly and cannot be returned physically, our refund policy is limited and conditional.

2. Eligibility for Refund or Replacement

You may be eligible for a refund or replacement if:

  • The account credentials do not work at first login

  • The account is locked, suspended, or inaccessible before use

  • You did not receive your order within the promised delivery time

You must report the issue within 24 hours of delivery with proof (screenshots or video).

3. Non-Refundable Situations

We do not provide refunds in the following cases:

  • You successfully logged into the account

  • The account was modified, used, or accessed from multiple devices/IPs

  • Suspension caused by user activity after login

  • Incorrect purchase made by the buyer

  • Delayed complaint submitted after the verification period

Once login is successful, responsibility transfers to the buyer.

4. Replacement Policy

If an account is confirmed defective within the allowed time:

  • We will replace it with a similar or equivalent account

  • Replacement may take up to 24–48 hours depending on stock

Replacement is the first solution; refunds are issued only when replacement is unavailable.

5. Order Cancellation

Orders cannot be cancelled once delivery has started or credentials have been issued.

If payment is made but delivery has not started, cancellation may be possible upon request.

6. Chargebacks & Payment Disputes

Unauthorized chargebacks or disputes may result in:

  • Permanent account suspension

  • Refusal of future service

  • Reporting of fraudulent activity

Please contact support first so we can resolve the issue quickly.

7. Contact for Refund Requests

To request a refund or replacement, contact:

Website: OldGmailUSA.com
Whats-App: +16064066304
Telegram: @OldGmailUsa
Email: [email protected]
Address: 36 East 8th Street, New York, NY 10003, US

Include your order ID and proof of issue for faster support.

Shopping Cart
Scroll to Top